Shipping Policy
Below you’ll find the average delivery time for all our shipments:
After placing your order, we need 1 to 3 business days to process it. On working days this usually takes just one day, but if you place your order on Friday evening or during the weekend, this time may be slightly longer.
Once your order has been processed, it is shipped — delivery takes on average 8 to 10 business days.
We do our best to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or comments, please feel free to contact our customer service team at any time. Below we explain how the order and delivery process works.
Placing an Order
The purchase process at Lumiere Lampen is designed to be as simple as possible.
First, go to the product page and add your chosen item to the cart by clicking the black “Add to Cart” button.
Make sure you have selected the correct product options. If everything looks good, click “Proceed to Checkout.” On the “Information” page, enter your address correctly — please ensure that all details are accurate. Once you’ve done this, click “Continue to Shipping.”
On the “Shipping” page, you have the option to update your address details. We’d also like to emphasize that every shipment is completely free of charge. As a token of appreciation to our customers, we always cover the shipping and delivery costs. You can continue by clicking “Proceed to Payment.”
Payments
Several payment methods are available. All payment options on our website are SSL-encrypted, ensuring a secure transaction environment.
Credit Card (Mastercard, Maestro, Visa)
After selecting your preferred payment method, click “Complete Order.” You will then be redirected to the page of your chosen payment provider. Follow the on-screen instructions to finalize your order.
In the unlikely event that you encounter any problems, you can contact us at any time.
Shipping Costs
We cover all shipping costs for every order. All our products are delivered completely free of charge, with no minimum order amount required.
Order Shipping
Found the perfect lamp or accessory on our website? Want to enjoy it as soon as possible? We make sure your order is processed and shipped as quickly as possible.
To keep our product prices fair, we have chosen to group orders into larger batches and ship them together once a minimum quantity has been reached. We appreciate your understanding and your willingness to join us in creating a better and more sustainable world.
If you would like to ensure that your order is shipped today, please contact us via email.
Our customer service team will be happy to help you find the best possible solution.